Key Responsibilities:

• Greet and prepare patients for examinations
• Take and document patient vital signs, histories, and symptoms
• Assist healthcare providers during patient exams and procedures
• Perform basic lab tests, injections,  and administer medications as directed
• Ensure exam rooms are stocked and prepared for patient visits
• Schedule appointments, process referrals, and assist with patient check-ins/check-outs
• Maintain accurate and up-to-date patient records in the EMR system
• Provide patient education on treatments, medications, and aftercare instructions
• Assist with insurance verifications as needed

Qualifications:

• Completion of a certified Medical Assistant program
• Current certification as a Medical Assistant (CMA or RMA) preferred
• Basic Life Support (BLS) certification
• Experience in a family practice or primary care setting preferred but not required
• Proficiency with Electronic Medical Records (EMR) systems
• Strong interpersonal and communication skills
• Ability to multitask and manage time effectively in a fast-paced environment

What We Offer:

• Health benefits package
• Paid time off and holidays
• Supportive and team-oriented work environment

We are seeking a friendly and organized Medical Receptionist to join our team and provide excellent customer service to patients and visitors. The Medical Receptionist will be responsible for managing the front desk, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Greet patients and visitors and directing them to the appropriate person or department
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling appointments, collecting patient demographics, insurance, and payments, managing mail and packages, and maintaining accurate records
• Ensure that the reception area is clean and organized at all times
• Provide excellent customer service to patients and visitors, including assisting with questions and needs
• Handle medical record inquiries
• Other duties as assigned

Qualifications:

• High School Diploma or Equivalent
• Minimum of 1 year of experience as a medical receptionist
• Strong communication and customer service skills
• Data entry skills required. Knowledge of basic computer skills. Proficiency with computer systems and software, such as Microsoft Office and customer relationship management systems. EMR experience helpful
• Ability to multitask and handle a high-volume workload
• Fluency in English is required; additional language skills are a plus 

Perks:

• Health benefits package
• Paid time off and holidays
• Positive and supportive work environment

Summary: Responsible for registration of patients to receive service (patient check in), entering charges for services rendered to patients after visit is completed (patient check out), and preparing for close of business day by performing the following duties.

Essential Duties and Responsibilities include the following:

·         Greet patients as they enter our system of care.

·         Collect, verify and enter patient demographic and insurance information into the computer system.

·         Verify and/or update patient demographic and insurance information.

·         Prepare/create new patient paperwork and account in EMR for patients, including any new consent forms.

·         Collections of insurance co-pay by cash, check or credit card. Issue receipt for cash payment or at patient request on other payment forms.

·         Communicate time delays to patients and reassure patients when necessary.

·         Collect encounter forms from patients as visit concludes.

·         Schedule return appointment as indicated.

·         Arrange for the retrieval of patient’s paper chart as necessary for appointments.

·         Follow up on any appointment confirmations not received from the automated system.

·         Prepare any forms necessary for the next day’s appointments.

·         Answer telephone calls and schedule/reschedule appointments.

·         Handle medical record inquiries (medical records line, in person requests, etc.)

·         Retrieve reports, prescription requests, etc. from fax and/or mail, attach to correct patient and direct to pertinent provider.

·         Direct patient calls to the appropriate nurse/MA for triage when necessary.

·         Take telephone messages as needed and direct to appropriate individual.

·         Attend to miscellaneous needs of patients presenting to check in windows, i.e. picking up referrals, prescriptions, copies of medical records, etc.

·         Assist with filing and other co-workers as time permits.

·         Prepare office and building for closure, lock doors, set alarm, etc.

·         Maintain the highest level of confidentiality of all patient and business information. Observe HIPAA regulations.

·         Attend regular Staff Meetings.

·         Interpret and comply with department and company policies.

·         Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty assigned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: High School Diploma or Equivalent.

Experience: Previous experience in a medical office setting is preferred.

Reasoning Ability: Must be able to prioritize duties in a fast paced medical office and communicate/reason with disgruntled patients and the public in general.

Computer Skills: Data entry skills required. Knowledge of basic computer skills. EMR experience helpful.

Other Skills and Abilities: Multi-tasking capability, excellent telephone communication skills and familiarity with office machines preferred. Medical terminology and medical coding skills preferred.

Physical Demands: The physical demands here are representative to those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee must be able to move about quickly in a busy, fast-paced office environment. Must be able to bend, stoop, reach above the shoulder level, stand and sit for periods of time, carry charts to various sections of the building. Employee will need to be able to lift up to 20lbs.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is busy, fast-paced, energetic and customer/patient friendly. A clean, neat well-maintained personal workspace is essential.